Privacy policy
Disclaimer
In the event of any discrepancy or conflict, the English version of this Privacy Policy will prevail over translations.
Introduction
This Privacy Policy describes how Agvika Foods Pvt. Ltd. (“Agvika,” “we,” “our,” or “us”) collects and processes your personal information when you use our website, products, services, and applications that reference this Privacy Policy (together “Zestfoods Services”).
By using Zestfoods Services, you consent to the collection, storage, processing, transfer, and sharing of your personal information (including sensitive personal data) in accordance with this Privacy Policy.
Personal information subject to this Privacy Policy will be collected and retained by Agvika Foods Pvt. Ltd., with its registered office at:
C-101, Titanium Business Park, Makarba, Sarkhej, Ahmedabad, Gujarat 380051, India.
What Personal Information Do We Collect?
We collect personal information to operate, improve, and provide our products and services. Types of data include:
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Information You Provide Us
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- When creating an account, placing an order, contacting support, or subscribing to newsletters.
- Examples: name, email, phone, address, payment details, preferences, reviews, or uploaded content.
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Automatic Information
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- Collected when you browse or interact with Zestfoods Services.
- Examples: IP address, device identifiers, cookies, clickstream data, session logs, order history, and shopping cart activity.
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Information from Other Sources
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- Updated delivery details from courier partners.
- Payment status from financial institutions.
- Marketing insights from partners.
Why We Use Your Information
Your personal information is processed for the following purposes:
- Order Fulfillment: process orders, ship products, manage payments, provide invoices.
- Customer Service: resolve queries, complaints, and returns.
- Service Improvement: troubleshoot issues, analyze trends, and develop features.
- Personalization: recommend products and tailor content to your preferences.
- Marketing: send promotional messages (only with your consent).
- Legal Compliance: meet tax, food safety, and consumer protection obligations.
- Fraud Prevention: detect unauthorized activity and safeguard financial security.
Cookies and Identifiers
To enable our systems to recognize your browser or device and improve services, we use cookies and similar technologies.
- Session Cookies: expire after closing the browser; used for navigation and checkout.
- Persistent Cookies: stored until manually deleted; used for preferences and login.
- Web Beacons: used in emails to track open and engagement rates.
You may block or manage cookies via browser settings. However, disabling cookies may restrict essential features such as adding items to your cart or completing checkout.
Do We Share Your Information?
We do not sell your personal information. We only share it in the following cases:
- Service Providers: logistics partners, payment processors, IT and email providers, acting strictly on our instructions.
- Business Transfers: if we merge, acquire, or transfer assets, customer data may be transferred, subject to this Privacy Policy.
- Legal Compliance: when required by courts, regulators, or applicable laws.
- Fraud Protection: with other organizations for fraud prevention and credit risk management.
Whenever data sharing occurs, it is done under confidentiality agreements and lawful safeguards.
Data Security
We design our systems to prioritize your data security:
- Use of SSL encryption for online transactions.
- PCI DSS compliance for payment card handling.
- Restricted access to authorized employees only.
- Secure physical and cloud storage measures.
Still, no transmission method is 100% secure; users are advised to protect their login credentials and sign out of shared devices.
What Information Can You Access?
Through Your Account on www.zestfoods.in, you can access:
- Name, contact details, and saved addresses.
- Order history, invoices, and payment options.
- Communication preferences (newsletters, SMS alerts).
- Reviews and submitted content.
Certain legal or archived records may not be editable but can be requested via our support team.
Your Rights and Choices
Under Indian law (IT Act, Consumer Protection Act, and DPDP Act, 2023), you have the following rights:
- Access & Correction: request access or rectification of your personal data.
- Withdraw Consent: opt-out of marketing emails or revoke prior consents.
- Data Deletion: request account deletion, subject to retention requirements for tax/legal purposes.
- Cookie Management: control how cookies track your activity.
To exercise rights, contact us at Support@zestfoods.in.
Children’s Privacy
We do not sell products for purchase by children. If you are under 18, you may use Zestfoods Services only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
By using Zestfoods Services, you agree to this Privacy Policy and our Terms of Use. If you have privacy concerns, contact us, and we will attempt to resolve them.
Our business evolves, and this Privacy Policy may change. Users should check this page frequently for updates. Unless stated otherwise, our current Privacy Policy applies to all data we hold about you.
Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.
Contact & Grievance Officer
Grievance Officer
Agvika Foods Pvt. Ltd.
C-101, Titanium Business Park, Makarba, Sarkhej, Ahmedabad, 380051, India
Phone: +91 97279 47477
Email: Support@zestfoods.in
The Grievance Officer is appointed as per the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable rules. Complaints are acknowledged within 24 hours and resolved within 15 working days.